Telesales Representative - Outbound



Sales & Business Development
Kampala, Uganda
Posted on Friday, September 22, 2023

At M-KOPA, We Finance Progress.

The scale and impact of our work is massive. M-KOPA is a fast-growing FinTech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off-grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

Our people reflect this mission; we pride ourselves in empowering our people to own their own careers, encouraging growth through our learning and development programs, coaching partnerships and on-the-job training. As a collective, we value diversity, knowing every journey brings its own reward, and support each employee as they travel theirs. This includes our family-friendly policies, commitment to employee mental and physical well-being, and flexible working practices. Our aim is for every employee to be able to shape their own career while helping shape the future of M-KOPA as we grow together.

Job Purpose

We are looking for a qualified Telesales Representative to help generate sales for the company. You will close sales over the phone and maintain good customer relationships.

You will report to the Telesales Team Lead. The role is an onsite one in Kampala.

Main Responsibilities

  • Tele-selling: You will call our existing customers to upgrade them to televisions and other products which we have to offer

  • Conversation objectives: You will ensure the campaign achieves its conversions and sales goals.

  • Quality objectives: You will ensure the quality of calling follows the set quality standards

  • Productivity Objectives: You will adhere to expected talk time benchmarks to maximize productivity.

Incumbent Requirements

  • Have a good academic qualification Certificate, diploma, and above

  • Have BPO Industry/Call center industry experience

  • Be passionate and good at sales

  • Have excellent skills in communication

  • Be convincing and experienced in persuasion

  • Conversant with basic working tools: Outlook and Microsoft Office

  • Be result-oriented and self-driven

  • Have good ethics and integrity

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.