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At M-KOPA, We Finance Progress.

Recognized twice by the Financial Times as one Africa's fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , we've served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa. At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility. Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

You will equip the Salesforce with the tools and knowledge required to sell our products. In addition to delivering sales training, improving new Direct Sales Representatives (DSR) productivity, ensuring newly recruited DSRs' conversion, and supporting all sales activities across their respective region.

You will report to the regional sales manager.

#LI-Onsite

Responsibilities

• Training and Development:

• Help create a relevant annual Learning and Development /training calendar through training needs surveys, assessments, reports, and feedback surveys for the Sales team.

• Design appropriate business impactful training or learning and development actions that help achieve our goals.

• Define expected training outcomes and implement strategies to achieve these outcomes.

• Develop and create up-to-date training material and create regular high-impact training that can be immediately applied by the Salesforce (SEs/FSMs and DSRs).

• Promote learning transfer and deploy performance support where possible to teams on the field.

• Document results of training delivered and provide training reports to management to enhance visibility on field operations.

• Ensure processes, products, projects/ pilots training e.g., new product roll-out, price, and process changes are done in a cost-effective manner.

• Ensure newly recruited DSRs are trained, registered, and converted in their F-7.

• Train DSRs on proper onboarding and KYC Fidelity to ensure good QoS.

• Direct Sales Representative (DSR) Recruitment and Retention:

• DSR Documentation - Ensure all DSRs are trained and provide all documents/sales materials or documents for DSRs including being point persons for all audits.

• Ensure all recruited DSRs meet the recruitment checklist to facilitate a speedy conversion.

• Ensure timely registration of all newly trained DSRs, help remove blockers and demotivating factors, and create an enabling environment for DSR support and performance.

• Conduct onboarding training for DSRs - Actual content delivery and implementing M-30.

• Observe field sales encounters and perform demonstrations, conduct coaching, and support new DSRs on the field to ensure they hit their Indicators.

• Work towards improving F30 and support sales to achieve all sales targets/Levers.

• Coach for performance improvement and understanding of DSR issues.

• Ensure DSR retention within control and keep track of DSR exits, perform monthly system clean up, tracking of active and inactive DSR, coaching for performance improvement, or understanding of DSR issues.

• Ensuring newly recruited DSRs are trained, registered, and converted in their F-7.

Qualification and Experience

• HND/Bachelor's degree in Humanities and Social Sciences or any related field.

• Membership of the Chartered Institute of Personnel Development, Association of Talent Development, or International Association of Sales Training will be an added advantage.

• 4+ years experience in Field-Sales and Capability Development related field e.g., Micro-finance or other financial services, mobile money, FMCG, or other Products/Services in Nigeria

• Good planning, organization, and conflict-resolution skills

• Ability to motivate a wide array of people to perform.

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M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.