Fraud Investigator (Field Investigations)
At M-KOPA, We Finance Progress.
At M-KOPA, We Finance Progress. The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset financing platforms in the world, empowering a broad range of customers to achieve progress in their lives.
You can join our journey too.
As a Fraud Investigator based in Nigeria, your role will involve conducting end-to-end desk and field investigations, including collaboration with law enforcement agencies such as the police, to apprehend identified perpetrators involved in customer-related fraud incidents.
Additionally, you will be responsible for ensuring that these cases are prosecuted effectively through the judicial system. This entails gathering and analyzing evidence, preparing thorough documentation for legal proceedings, and maintaining close communication with legal authorities every step of the way.
Beyond these tasks, your role also involves maintaining accurate records, staying abreast of industry trends and legal requirements related to fraud, and collaborating with other teams to implement proactive measures that enhance our ability to detect and prevent fraud.
If you possess a background in fraud investigation and have experience combatting customer-related fraud, this position at M-KOPA offers an exciting opportunity for you to play a crucial role in safeguarding our customers and making a tangible impact in the fight against fraud.
This will be a great opportunity to work closely with our experienced Fraud Manager who will coach and mentor your growth.
To achieve this:
You will perform field and desktop investigations to identify potential instances of fraud.
You will conduct due diligence, collect, and report case findings daily.
You will develop proactive strategies in the field to detect cases of fraud.
You will ensure adherence to established guidelines and procedures when working with law enforcement regarding confirmed fraud cases.
You will support the team in closing all fraud cases within specified timelines.
You will provide regular relevant feedback based on fraud insights from customers, sales agents, and other sources to enhance business practices.
You will coordinate with relevant external partners to ensure the prosecution of relevant cases through the appropriate judicial channels.
Who we are looking for:
Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE).
Proficiency in identifying indicators of fraud through data mining and analytics.
Understanding of common practices of fraudsters, criminal justice processes.
Comfortable working with several partners, including customers, law enforcement, and staff.
Demonstrated ability to act proactively during extended field assignments in both urban and rural areas. You should be comfortable travelling in different regions of Nigeria in pursuit of evidence.
Five years of professional work experience in an investigative role. Preference will be given to candidates with inspector-level experience as ex-police officers.
Proficiency in Microsoft excel (can maintain complex spreadsheets) and MS. PowerPoint with great reporting skills.
Comfortable with data analytics and has good experience with data manipulation using Excel (can perform complex functions) for reporting
Fluency in English is required, and proficiency in one or more additional local languages.
Our hiring process is as much about us selling to you as the other way round. Our hiring process is a series of meetings as follows;
Recruiter call 30 mins - an introduction to the process and M-KOPA
Hiring Team call 45 mins - High level introductions with the Fraud team
Assessment/Task done at home 2/3 hrs prep
Final interview 60 mins - This is where most of the magic happens.
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.