Job Purpose
The purpose of the job is to provide support and manage sales administrative responsibilities such as; sales commission issues, service issues, meeting organization, logistics, BTL logistics and stores management, communication with non-selling DSRs, promotional SMS to DSRs, cost-effective measures, and reporting management.

Roles and Responsibilities

• Performance Management: Design objectives and set benchmarks for sales admin team members to measure their efficiency.

• PBI System: Understand the PBI (Priority Business Initiatives) requirements of the Urban team and coordinate with relevant stakeholders to establish a PBI system.

• Leave Management: Manage leave balances of the sales department to ensure employees have no more than 15 days of leave balance at the end of the year.

• Complaint Handling: Escalate and resolve DSR complaints within agreed timelines, maintaining a high level of customer satisfaction.

• Timely Reporting: Ensure all relevant reports required by the sales department are published within set timelines.

• Cost-Effective Measures: Collaborate with Finance and Marketing to identify cost-saving opportunities in areas such as accommodation, bulk booking, BTL costs, stock levels, and ordering quantities.

• BTL Stores and Inventory Management: Oversee the management of BTL stores and inventory, ensuring stock availability and appropriate quantities.

• DSR Demo Phones: Ensure demo phones for DSRs are available in all shops in sufficient quantities.

• DSR Registration: Ensure timely registration of new DSRs, ensuring all necessary documentation is complete.

• Non-Selling DSR Calls: Regularly communicate with non-selling DSRs (those with 10 points and above from the previous month) to minimize churn rate.

Skills Required

• Process-Oriented Mindset: Ability to approach tasks with a focus on efficiency and improvement.

• Interpersonal Skills: Excellent presentation, communication, coaching, and people skills.

• Planning and Organization: Strong ability to plan and organize tasks effectively.

• Ability to Work Under Pressure: Demonstrated ability to work calmly and effectively in high-pressure situations.

• Microsoft Excel Proficiency

Experience Required

• At least 2 years of corporate experience, with preference given to those with exposure to working on a CRM system.

Education Required

• Diploma and/or Bachelor's degree in business administration, marketing, or a related field is preferred