Join us as a Sales Operations Manager to lead with excellence, drive progress, and optimize our sales team's efficiency and success.

Job Purpose

The Sales Operations Manager will lead the M-KOPA Uganda sales team, develop sales strategies, and execute plans to optimize sales processes. This role is responsible for building and leading a high-performing team, managing sales data, and ensuring alignment with company goals. The manager will collaborate with cross-functional teams to drive efficiency and contribute to the overall success of the sales organization.

What you will do

Lead M-KOPA’s Strategic Sales Planning and Operations.

• Support in directing sales strategy and direction in Uganda

• Develop and refine efficient sales processes

• Define and improve sales operational plans

• Identify market trends to enhance marketing efforts

• Manage budgeting aligned with P&L targets

• Drive sales performance across all channels

• Expand retail partnerships and increase channel sales

• Track and analyze sales data with business intelligence teams

Sales Team Management

• Manage field employees, administrators, and trainers, including training and performance.

• Oversee field and operations employee performance.

• Define OKRs, develop operational reports, and support target achievement.

• Implement incentive and commission programs.

• Drive team engagement.

Required Qualifications.

• Bachelor’s Degree in any related field

• At least 3+ years of sales or commercial management

• Proven Leadership experience in sales

• A master’s degree is an added advantage.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized twice by the Financial Times as one Africa's fastest growing company (2022 and 2023) and by TIME100 Most influential companies in the world 2023 , we've served over 3 million customers, unlocking $1 billion in cumulative credit for the unbanked across Africa.