We are looking for a Telesales Team Leader to join our Customer Retention group; as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

As a Telesales Team Leader, you will motivate and empower your team, driving performance and fostering a dynamic, results-oriented environment.

What will you do?

You will guide and support our outbound telesales team to achieve customer retention targets. You’ll play a key part in ensuring the success of our campaigns, maximizing conversion rates, and driving revenue growth.

Beyond hitting targets, you’ll be responsible for maintaining top-tier quality standards—making sure every customer interaction is accurate, compliant, and professional. You’ll also take an active role in coaching and training your team, helping them sharpen their skills and bridge any gaps.

Clear and timely communication will be crucial, ensuring that everyone is aligned and well-equipped to perform at their best. Regular team briefings and performance reviews will be part of your routine, keeping everyone focused and on track.

This is an onsite role in Uganda reporting to the Head of Operations.

To thrive in this role, you’ll need a diploma in business administration, marketing, communications, or a related field. Experience-wise, we’re looking for someone with at least two years in telesales, customer service, or sales management.

Strong leadership and team management skills are required—you should be able to motivate and inspire your team to exceed expectations while delivering exceptional customer service. Analytical skills will also be key, as you’ll need to interpret data, spot trends, and make informed decisions to boost performance. Familiarity with CRM systems and relevant software will be an added advantage.

If you’re a results-driven leader who is passionate about sales, team development, and customer experience, this is your chance to make an impact.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023 and 2024) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.