We are looking for a Quality Control Associate to join our Warehouse & Logistics group, as we scale up and drive digital and financial inclusion across our markets.

Job Purpose

The job holder is responsible for making sure that products meet a set of standards by conducting tests, analysing measurements, and data entry for both the Refurb and Repair teams.

Key Job Functions

• Inspecting output samples using industry-appropriate methods, such as comparing to standards, measuring dimensions, and examining functionality

• Checking that the Care center and Refurb teams adhere to standards and procedures and comply with legal requirements

• Reviewing blueprints and specifications to compare with the produced goods

• Recording inspection results by completing reports, summarizing rework and waste, and inputting data into the quality database

• Training the two teams on quality control measures to improve product excellence

• Proposing improvements to the Repair and Refurb process

• Monitoring the use of equipment to ensure it is safe and discarding any that do not meet requirements

• Updating job knowledge by engaging in educational opportunities and regular training

• Keeping measurement equipment operating accurately by following calibration requirements and calling for repairs

• Collecting and compiling statistical quality data

• Assisting in the development of test methods and inspection plans

• Determining the causes of product defects and reworks

• Verifying all equipment is calibrated correctly

Experience, Skills & Competencies

• Education: Bachelor’s degree in Engineering, Electrical or Electronics Engineering, Physics, or a related field

• Experience: A minimum of 2 years’ experience in a similar role.

• Certification in quality control is preferred.

• Good written and verbal communication skills

• Excellent problem-solving and analytical skills

• Keen attention to detail

• Basic computer and math skills to calibrate and measure specifications

• Ability to use measuring devices like gauges, meters, callipers, and computers

• In-depth understanding of company standards

• Up-to-date knowledge of federal and industry standards and best practices

• Understanding of the target market and consumer needs

• Blueprint reading capabilities

• Documentation and reporting skills

• Teamwork and collaboration

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized thrice by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.