We are looking for an Investigations Officer to join our Mobility team as we scale up and drive digital and financial inclusion across our markets.

Are you ready to play a critical role in safeguarding M-KOPA's mobility business integrity? As our Investigations Officer, you will be responsible for investigating and resolving incident and accident cases related to our mobility products. This role requires on-the-ground field presence and liaison with police and legal authorities while ensuring diligent management of post-incident processes. You will also handle cases involving unreachable and suspected fraud customers for asset recovery purposes.

About Us

In this essential field-based role, you will facilitate first response and follow-up investigations for battery thermal incidents by working closely with police and law enforcement authorities. You will manage asset release processes following thermal incidents, traffic accidents, and other asset impound cases, developing best practices and maintaining consistent case follow-ups with police and relevant agencies.

Your expertise will be crucial in supporting the Customer Performance team to locate and engage poor-paying, unreachable, and suspected fraud customers for loan collections and asset recovery. You will maintain detailed records of all incidents, accidents, investigations, and communications with external authorities while continuously developing and recommending improvements to investigative procedures and post-incident protocols.

This is an on-site role, you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations. You will be reporting to the Customer Performance Manager.

Expertise

We are seeking a professional with experience in fire incident response and investigations and proven experience working with law enforcement agencies. You should have a solid understanding of traffic laws, regulations, and relevant processes with law enforcement agencies, plus understanding of criminal justice systems and processes.

Essential interpersonal skills include being comfortable interacting with various stakeholders including customers, law enforcement, and staff. You must be professional, acting proactively and independently in the field with strong interpersonal skills to effectively communicate with stakeholders and manage business expectations. We're looking for someone with a positive, learning-oriented attitude and capacity for self-empowerment.

Technical requirements include proficiency in Excel, PowerPoint, Word, and effective written and verbal communications. Proficiency in Swahili and English is required. Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE), is a plus.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.