We are looking for a Production Operations Manager to join our Phone Assembly team in Nairobi as we scale up and drive digital and financial inclusion across our markets.

As a Production Operations Manager, you will become the engine of our manufacturing excellence, leading the production of devices that connect millions of people to life-changing opportunities. Working at the intersection of advanced manufacturing and quality innovation, you'll orchestrate seamless production operations, develop high-performing teams, and ensure that every phone we assemble becomes a gateway to financial empowerment for families across Africa.

At M-KOPA, production operations isn't just about making devices—it's about creating tools that transform lives. In this role, you will transcend traditional manufacturing management to become a strategic architect of production excellence. You will design and implement production strategies that don't just meet targets but exceed quality expectations, working closely with cross-functional teams to ensure our manufacturing operations scale efficiently while maintaining the precision and care that makes every device special.

We believe in operational excellence through people empowerment and continuous improvement. You will develop sophisticated production processes, monitor performance with precision, and create manufacturing environments where every team member can thrive while delivering exceptional quality. Your production leadership expertise will be crucial in implementing Kaizen principles and ensuring consistent delivery of products that change lives.

You'll oversee day-to-day production operations including scheduling, staffing, and workflow management while implementing production plans to meet targets, quality standards, and delivery deadlines. You'll monitor production processes and performance metrics to identify improvement areas and implement corrective actions as needed.

Your role involves coordinating with procurement, logistics, and inventory teams to ensure availability of raw materials and components, managing facilities within PLAK, and controlling budgetary expenses through effective resource allocation. You'll also ensure compliance with safety regulations and company policies while implementing production aspects of accounting procedures.

You'll lead, coach, and mentor the production team to achieve departmental goals, identify training needs and development opportunities, and foster a positive culture that promotes collaboration and innovation. You'll conduct regular performance reviews, set achievable goals, and implement improvement plans when necessary.

This is an onsite role in Nairobi reporting to the Head of Manufacturing.

Success in this role comes from a unique blend of manufacturing expertise and inspirational leadership. We need someone who has walked the path of production excellence and understands that true manufacturing success lies in building teams that consistently deliver quality while continuously improving processes. Your experience should tell a story of leading production operations that didn't just meet targets but set new standards for efficiency and quality.

We are seeking someone whose career demonstrates a deep understanding of how production operations can drive business growth. Perhaps you have proven experience in production management within the manufacturing industry, with electronics manufacturing experience and strong understanding of phone assembly processes being a valuable advantage.

Your Bachelor's degree in engineering, manufacturing, or related field should be complemented by excellent leadership and managerial skills with the ability to inspire teams to achieve production goals. Your knowledge of production planning, scheduling, and inventory management should be second nature, as should your expertise in problem-solving and root cause analysis for continuous improvement.

The ideal candidate will have computer proficiency in CAM software, ERP systems, and production management tools, along with excellent communication skills for interacting with employees at all organizational levels. Knowledge of quality management systems, lean manufacturing principles, safety regulations, and KAIZEN principles would give you valuable context for driving operational excellence.

Most importantly, we need someone who embodies our values of quality, innovation, and unwavering commitment to excellence – someone who doesn't just want a job but wants to be part of a mission that's creating life-enhancing products for millions across an entire continent.

If this sounds like the challenge you've been waiting for, where your expertise in production operations and manufacturing leadership can truly make a difference in creating products that transform lives, we want to hear your story.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.