Sales Training Officer | M-KOPA South Africa (Pretoria)

Empower sales teams. Enable financial inclusion. Shape Africa’s digital future.

Why This Timing Matters

M-KOPA is scaling fast. We’ve grown from 5 million to 7 million customers in just over a year, unlocking $2+ billion in credit, assembling 2 million smartphones in Kenya, and financing 4,000+ e-motorbikes that save riders $5.62 daily. We’re building the infrastructure to reach 10 million customers, and our sales force is at the heart of that mission.

We’re looking for a Sales Training Officer who can transform sales capability across our retail and field teams—someone who understands that training isn’t just about skills; it’s about confidence, performance, and impact.

What Makes This Role Different

This isn’t a classroom job. It’s a frontline leadership role where you’ll design and deliver training that drives measurable results. You’ll work across multiple sites, engage diverse teams, and ensure every sales agent and cluster leader is equipped to succeed in a fast-paced, high-growth environment.

Your work will directly influence how thousands of customers access smartphones and financial services—many for the first time.

Your Impact

Training Delivery & Facilitation

• Conduct engaging training sessions for new and existing sales agents and cluster leaders across multiple locations.

• Deliver product knowledge and advanced sales techniques that boost performance.

• Use interactive methods—role-playing, digital tools, and real-world scenarios—to make learning stick.

Training Administration & Reporting

• Maintain accurate records of training sessions, attendance, and assessments.

• Track and report on training effectiveness and performance improvements.

• Prepare training materials, manuals, and presentations aligned with M-KOPA standards.

Cross-Functional Collaboration

• Work closely with Sales Administrators and Regional Sales Managers to identify training needs.

• Align programmes with company sales objectives and strategies.

• Provide feedback to management on gaps and opportunities for improvement.

Continuous Improvement

• Support development and implementation of new training initiatives.

• Monitor industry trends and best practices to keep our sales training cutting-edge.

• Contribute to a culture of continuous learning and performance excellence.

Must-Have Qualifications

• Diploma or degree in Sales, Business Administration, Training & Development, or related field.

• Minimum 1–2 years’ experience in sales training, sales support, or a related role.

• Strong presentation and facilitation skills with proven ability to engage diverse audiences.

• Excellent communication and interpersonal skills.

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

• Ability to travel across training sites within Pretoria and surrounding areas.

• Experience in a fast-paced sales environment is advantageous.

The Reality Check

This role is dynamic and field-based. You’ll be on the move, delivering training in multiple locations, managing schedules, and adapting to different team needs. But you’re probably ready for exactly this. You thrive on variety, impact, and seeing your work translate into real performance gains.

Why M-KOPA?

• 7M+ customers served across Africa

• $45M in taxes contributed to local economies

• 86% of customers report improved quality of life

• 70% use our products to generate income

• 55% accessing products/services for the first time

We’re not just building a business. We’re building Africa’s economic transformation.

Why This Role, Why Now

Our sales teams are the engine of growth. As Sales Training Officer, you’ll ensure they have the skills, confidence, and tools to succeed. You’ll be part of a mission-driven organisation where every training session contributes to financial inclusion at scale.

Ready to train teams that change lives? Let’s talk.

If you’re reading this and thinking, “This feels different”—that’s probably the signal to explore.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.