Analyst/Senior Analyst, Loan Servicing



Posted on Friday, August 4, 2023

Who We Are

We are creating the best way to finance clean energy for the home to help combat climate change. Mosaic partners directly with solar and home improvement professionals, who use our simple point-of-sale app to offer financing options to their customers. This makes it easy and affordable for families to make energy-efficient upgrades to their homes. Since 2012, Mosaic has funded more than $13 billion in loans through our platform and helped more than 1 million people prosper from clean energy. Join us as we work toward our vision of 100% clean energy for all.

Location: We are a remote-first company. This role can be based anywhere in the US.

The Opportunity

Mosaic is looking for an Analyst to join a Consumer Lending Servicing Group. The group is tasked with providing world class service to Mosaic Solar and Home Improvement customers and investors. This position is responsible for generating insights through our in-house data as well as building and maintaining reporting that supports the groups overall operational health.

This person is ultimately responsible for all analysis needed to identify opportunities, inform solution design as well as for creating reporting that supports the team’s day-to-day operations.

We’re looking for someone who:

  • Delivers Actionable Insights: You believe data doesn’t tell the story by itself. You are the storyteller who delivers the “so what” with every analysis so that business leaders know what actions to take based on the trends/insights you identify.
  • Questions Everything: You are continuously curious and push for more insights on every topic that you encounter.
  • Thinks Strategically: You enjoy overcoming complex problems by developing creative and impactful solutions.
  • Embraces Accountability: You own your outcomes and hold yourself and your collaborators accountable to commitments.
  • Creates Structure: You know data can be messy, and you love finding a way to structure it to make it useful for the business.

Core Responsibilities:

  • Perform data analyses of portfolio performance and borrower behavior to produce insights and recommendations on various strategies to drive better outcomes and customer experience
  • Support design and execution of these strategies to enable ease of data capture from the process and A/B testing of competing strategies
  • Create data and reporting workflows to aid in the overall operational efficiency of the Servicing & Collections teams
  • Build and maintaining operational reporting to monitor the effectiveness of Servicing & Collections team activities
  • Serve as the resident expert on Servicing & Collections data for teams across Mosaic (Eg. Finance) to ensure consistent and accurate reporting on Servicing & Collections activities
  • Automate processes through reporting and data-driven decision making
  • Collaborate with Risk Analytics to construct modeling to enable predictive strategies and tactics
  • Communicate analytical findings to multiple and varied audiences and advocate strategies to address business problems
  • Leverage analytics to market Mosaic’s servicing and collections capabilities to potential clients and lending partners

Experience & Qualifications

  • Experience with SQL and Redshift (Experience with Snowflake a plus)
  • Experience in Consumer Finance
  • Demonstrated ability to understand underlying business processes that generate data being analyzed
  • Demonstrated ability to work in a fast paced, agile environment, and comfort with digging into data structures that are continuously evolving
  • FinTech experience a plus
  • Solar or Home Improvement lending industry experience a plus
  • Familiarity with Salesforce, Google suite, Periscope, Tableau

Compensation: The base salary range for this position is $65,000 - $80,000. The position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits.

Why Mosaic

As a customer focused and driven-to-win organization, there are many exciting reasons to join the Mosaic team. Mosaic has a dynamic, fast-paced, and entrepreneurial environment, which requires a professional, flexible, self-starter attitude. We believe in hiring talented and driven individuals and cultivating a culture of collaboration and appreciation.

Benefit Highlights:

  • Robust Health, Dental, and Vision Plans
  • Generous paid time off
  • 13 Company Holidays
  • 401k Match
  • Employee Equity Plan
  • Life Insurance, Short and Long Term Disability Insurance
  • We are remote-first (Must be based in the United States)
  • Lifestyle Spending accounts for professional and personal wellness
  • Mental Health: Headspace subscription, online therapy sessions
  • …and more!

Mosaic’s policy is that employees must be fully vaccinated against COVID-19 in order to travel for work, visit our office, or attend in-person meetings, to the extent permitted by applicable law. We encourage you to speak with your recruiter if you would like more details on our COVID-19 safety policies.

We are an equal opportunity employer and value diversity of backgrounds, perspectives and experience. Mosaic’s vision is 100% clean energy for all. In order to reach that vision, we believe we must build a diverse company where everyone is treated fairly and feels included. In turn, in accordance with Mosaic’s equal employment opportunity policy, we do not discriminate on the basis of race, religion, color, national origin, caste, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.