Who We Are

We are creating the best way to finance clean energy for the home to help combat climate change. Mosaic partners directly with solar and home improvement professionals, who use our simple point-of-sale app to offer financing options to their customers. This makes it easy and affordable for families to make energy-efficient upgrades to their homes. Since 2012, Mosaic has funded more than $15 billion in loans through our platform and helped more than 1 million people prosper from clean energy. Join us as we work toward our vision of 100% clean energy homes across America.

Location: We are remote-first. This role can be based in most states in the US.

The Opportunity

Mosaic is seeking a Senior Manager, Restorations to lead our Restorations program, reporting into the Director Home Originations & Restorations. The team is tasked with bringing installed and financed solar energy systems through Final Completion (e.g. Permission to Operate). This position is responsible for managing the 3rd party installation suite of partners who fulfill these projects, as well as the in-house team who communicates with borrowers and troubleshoots issues to maintain customer satisfaction.

We’re looking for someone who:

• Delights Customers: You know that solar installation projects can be tricky and it’s imperative to set customer expectations appropriately and then exceed those expectations consistently.
• Drives Outcomes: You are fixated on delivering high quality outcomes and measure performance based on that rather than level of effort.
• Thinks Strategically: You enjoy overcoming complex problems by developing creative and impactful solutions.
• Embraces Accountability: You own your outcomes and hold your team and our partners accountable for their commitments.
• Works Collaboratively: You understand that nothing gets accomplished in a vacuum, and you foster positive relationships across the organization through collaborative effort.

Core Responsibilities:

• Manage a network of installation partners who are responsible for bringing projects to Permission to Operation (PTO)
• Implement vendor management and oversight framework with regular meetings and scorecard reviews to ensure installation partners are meeting obligations and performance standards
• Develop and monitor a set of KPIs for the Restoration program to ensure your team and installation partners are performing
• Ensure projects are moving efficiently and problem solving any issues that arise during the final installation phases
• Manage a team of agents dedicated to communication with borrowers and ensuring borrower engagement
• Interview, hire, onboard, and actively performance manage all talent
• Continuously improve the customer experience through regular review of borrower communication effectiveness, call calibrations, and identifying opportunities to automate/streamline workflows
• Consistently meet or exceed personal and departmental quality and productivity standards

Experience & Qualifications

• Demonstrated experience in construction management or installation project management, ideally within residential solar
• Demonstrated experience handling financing for home improvement projects
• Experience working with 3rd Party vendors (direct vendor management is a plus)
• Track record of successfully managing a team, ideally as their direct supervisor
• Strong background in utilizing metrics and analytics to drive better construction timelines and to deliver better customer service
• Experience working directly with residential solar installers is a plus

Bonus Points

• Demonstrated ability to work in a fast paced, agile environment highly preferred; FinTech experience is a plus
• Familiarity with Salesforce, Excel, Google Suite

Compensation: The base salary range for this position is $70,000 - $100,000. The position is also eligible for incentive pay in accordance with the terms of the applicable commission or incentive plan. In addition, we’re proud to offer a range of competitive benefits.

Why Mosaic

As a customer focused and driven-to-win organization, there are many exciting reasons to join the Mosaic team. Mosaic has a dynamic, fast-paced, and entrepreneurial environment, which requires a professional, flexible, self-starter attitude. We believe in hiring talented and driven individuals and cultivating a culture of collaboration and appreciation.

Benefit Highlights:

• Robust Health, Dental, and Vision Plans
• Generous paid time off
• 401k Match
• Lifestyle Spending accounts for professional wellness
• Mental Health: Headspace subscription, online therapy sessions
• …and more!

We are an equal opportunity employer and value diversity of backgrounds, perspectives and experience. Mosaic’s vision is 100% clean energy for all. In order to reach that vision, we believe we must build a diverse company where everyone is treated fairly and feels included. In turn, in accordance with Mosaic’s equal employment opportunity policy, we do not discriminate on the basis of race, religion, color, national origin, caste, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.